Privacy Policy
Your privacy is of paramount importance to Artisan Living. This Privacy Policy describes how our online platform, offering exquisite handmade furniture, collects, uses, and discloses your personal information when you visit or make a purchase from our site. We are committed to protecting your personal data in accordance with applicable data protection laws, including the principles of the General Data Protection Regulation (GDPR) for our global users, and relevant Indian data protection standards.
Information We Collect
We collect various types of information to provide and improve our services to you. The type of information depends on how you interact with our site.
Information You Provide to Us
When you browse our site, create an account, place an order, or communicate with us, you may provide us with personal information. This includes:
- Contact Information: Your name, email address, postal address, and phone number, necessary for order processing, shipping, and customer support.
- Account Information: If you create an account, we store your username and password (in a hashed format) to manage your profile.
- Transaction Information: Details about the products you purchase, the amount paid, and shipping information. Please note that payment card details are processed by secure third-party payment gateways and are not stored directly on our servers.
- Communications: Records of your correspondence with us, including inquiries and feedback.
Information We Collect Automatically
When you access or use our online platform, we may automatically collect certain information about your device and your browsing activity. This information helps us understand how our site is used and to improve your experience.
- Log Data: Your IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and clickstream data.
- Device Information: Information about the device you use to access our site, such as hardware model, operating system, and unique device identifiers.
- Usage Data: Information about your interactions with our site, such as pages viewed, products viewed, and features used.
How We Use Your Information
We use the information we collect for various purposes, primarily to operate, maintain, and improve our services and to communicate with you:
- To Process Orders and Provide Services: To fulfill your orders for handmade furniture, process payments, and deliver products to your specified address.
- To Manage Your Account: To set up and maintain your user account on our platform.
- For Communication: To respond to your inquiries, provide customer support, and send you important updates regarding your orders or our services.
- For Site Improvement: To analyze how our users interact with our site, understand trends, and improve the functionality, content, and user experience of our online platform.
- For Security and Fraud Prevention: To detect, prevent, and address fraudulent or unauthorized activity, and to protect the security and integrity of our services.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We do not sell your personal information to third parties. We may share your information with trusted third parties only in limited circumstances and for specific purposes:
- Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping and logistics, website hosting, data analytics, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and improve our services. Cookies are small data files placed on your device. We use them for:
- Essential Functionality: To enable core site features like adding items to your cart and logging into your account.
- Analytics: To collect information about how visitors use our site, such as which pages are most popular, to understand site performance and user preferences.
- Personalization: To remember your preferences and settings, and to provide a more personalized experience.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, certain features of our site may not function properly.
Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure server infrastructure, and restricted access to personal data. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your data for the stated purposes, we will either delete or anonymize it.
Your Rights Regarding Your Information
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: You have the right to object to our processing of your personal data under certain conditions.
To exercise any of these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable law.
International Data Transfers
As an online shop based in New Delhi, India, and serving a global audience, your personal data may be processed and stored in locations outside of your country of residence, including in India and other countries where our service providers operate. We take appropriate measures to ensure that any international transfers of personal data are conducted in compliance with applicable data protection laws, such as through the use of standard contractual clauses or by ensuring the recipient country has adequate data protection laws.
Children's Privacy
Our online platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Artisan Living
Block A, Connaught Place
New Delhi 110001
India